We want to delight our customers! Please review our warrantee and money-back polices for In-Home and Online Color Consulting as well as Window Treatment sales and Services. We specialize in helping our customers choose the right colors, and give you information on how to test our recommendations. We always recommend that you test colors and finishes in the room you will be using them. We are not financially responsible for the cost and labor of the finishes from our consultations (for example, materials and labor for painting a room)..
Online Color Consulting Services
E-Color Online Consultation purchases that do not complete the Welcome Email’s requirements (ie. complete questionnaire and send photos as per instructions, etc.) within 14 days will be provided a refund of 50% of the purchase price if the request for refund is received within 30 days of the initial purchase date. After 30 days no refund is available.
After you receive your consultation, if you are dissatisfied (other than personal preference), we will modify the color consultation once based on your feedback.
Once the consultation is complete we cannot provide a refund.
In-Home Color Consulting Services
You can reschedule or cancel appointments through the website.
If you reschedule, please reschedule within 24 hours so that we can fill the slot with another appointment.
If you cancel your appointment with 24-hour notice, we will refund your fee less 20% processing fee. If you cancel your appointment with less than a 24-hour notice, your fee will not be refunded.
After you receive your color consultation report, you have thirty days to contact us, otherwise we assume you are delighted, and will not refund your money.
If for some reason (other than personal preference), you are dissatisfied, we ask that you give us a chance to make changes to our consultation to make sure you are delighted. If you are still unhappy, we will return your money less a 20% processing fee.
When we perform a color consultation, we have performed a service and if you don’t use it, we won’t refund the fee.
Window Covering Services
We offer a full service Window Covering sales offering, and are an exclusive Graber dealer.
Graber window coverings offer a Limited Lifetime Warrantee. If you use our professional installer to measure your windows, and the size is wrong, we will replace the window covering product. Our installers have over 14 years of experience, so we are pleased to offer a one year service warrantee.
We will measure your windows for an initial quote.
After the initial quote, we request a 50% deposit when you make a purchase. After you make the deposit our professional installer will make an appointment with the customer for a precise measurement.
After the precise measurement, we will update your quote to reflect the measurements. You can make changes until final payment is made.
The deposit is refundable until the final order is placed. If a measure is completed, we would deduct $200 from the deposit if refunded.
After final payment, the order is placed immediately and we make your custom window coverings. Since this is a custom product, final payment is not refundable, so please review your final quote carefully.