Warrantee and Money-Back Policy

We want to delight our customers! Please review our warrantee and money-back polices for In-Home and E-Color Online Color Consulting Services.  We specialize in helping our customers choose the right colors, and give you information on how to test our recommendations.  We always recommend that you test colors and finishes in the room you will be using them.  We are not financially responsible for the cost and labor of the finishes from our consultations (for example, materials and labor for painting a room)..

E-Color Online Color Consulting Services

E-Color Online Consultation purchases that do not complete the Welcome Email’s requirements (ie. complete questionnaire and send photos as per instructions, etc.) within 14 days will be provided a refund of 50% of the purchase price if the request for refund is received within 30 days of the initial purchase date. After 30 days no refund is available.

After you receive your consultation, if you are dissatisfied (other than personal preference), we will modify the color consultation once based on your feedback.

Once the consultation is complete we cannot provide a refund.

In-Home Color Consulting Services

You can reschedule or cancel appointments through the website.

If you reschedule, please reschedule within 24 hours so that we can fill the slot with another appointment.

If you cancel your appointment with 24-hour notice, we will refund your fee less 20% processing fee.  If you cancel your appointment with less than a 24-hour notice, your fee will not be refunded.

After you receive your color consultation report, you have thirty days to contact us, otherwise we assume you are delighted, and will not refund your money.

If for some reason (other than personal preference), you are dissatisfied, we ask that you give us a chance to make changes to our consultation to make sure you are delighted.   If you are still unhappy, we will return your money less a 20% processing fee.

When we perform a color consultation, we have performed a service and if you don’t use it, we won’t refund the fee.


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