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Refund Policy

Online Color Consultations

We understand that your plans can change. Within 30 days and before you submit your questionnaire and photos, we will provide a refund less a 5% administration fee.

After 30 days OR once the consultation is complete, we cannot provide a refund.

Our objective is to make you happy. If you have any objections or concerns about our recommendations, please share them with photos of your color tests so we can have the opportunity to adjust your selections.

We offer several options as part of our color consultation and recommend that you test your paint colors as a standard industry practice. The color designer is not liable for the quality of workmanship or products where the painting is completed by the customer or independent contractor.


Ready-Made Palettes and Color Guides

We believe that you will be thrilled with your purchase, so we’ll give you a full refund for any reason within fourteen (14) days of purchase.

These are ready-made and not custom color consultations, and we do our best to show which finishes work best with the products. Even so, these color schemes may not be the right paint colors for your home. Please test carefully as indicated in the Paint Color Testing Guidelines that are part of each guide.