Frequently Asked Questions

We automatically send you an email with a link to a color questionnaire so you can give us details about what your goals and upload pictures of your space.  We will include instructions on how to take the pictures that we need for our service.  Please make sure that you allow [email protected] through your email spam filters. Fill the questionnaire out as soon as possible, and upload pictures of your space. We will respond with your color consultation in an e-mailed E-Color Custom Color Report within 3 business days after you submit your questionnaire.

If you have not received your e-mail, try the following:

• Search your emails with “thecolorconcierge.com”, all mailboxes.
• Check your spam or junk folder to see if the e-mail is there.  Make sure that you allow [email protected] through your email spam filters.
• Check to make sure that you are checking the same email account that you purchased the service with.

If you still can’t find the email, Contact Us through the website.  We’ll get back to you within one business day.

For each room or space, you get a Custom Color Report with:

• Three beautiful color palettes
• Paint sheen (i.e. gloss, semi-gloss, satin, flat) based on your chosen paint brand (Benjamin Moore or Sherwin Williams).
• Easy to use color charts for each room  for your painter, and a project paint color summary chart.
• If you choose more than one space, we will tell you which palettes go best together.
• Inspiration images with links from Pinterest to help you visualize results.
• Reasons for our choices
• Other resources such as how to test paint colors, design tips, and our favorite DIY how-to websites.

The report length varies on the service.  A simple one-room consultation is two pages long.  A longer consultation with more colors and elements could be as long as ten pages or more.

This is a cost-conscious service, and we ask that you include all of your questions and information on the questionnaire so that we can maximize efficiency for the consultation.

We do include one e-mail question after the report has been sent as part of the service.

Please make sure that you have a completed questionnaire before you submit it. Otherwise, I could miss something If I need to sort through e-mails.

Please link to our Warrantee and Money-Back Policy for detailed information.

E-Color Online Consultation purchases that do not complete the Welcome Email’s requirements (ie. complete questionnaire and send photos as per instructions, etc.) within 14 days get a refund of 50% of the purchase price if the refund request is received within 30 days of the initial purchase date. After 30 days no refund is available.

After you receive your consultation, if you are dissatisfied (other than personal preference), we will modify the color consultation once based on your feedback.

Once the consultation is complete we cannot provide a refund.

We will send your report as soon as possible, but we currently have a 3 business day lead-time after we receive your completed questionnaire.

We will send you a copy!  Contact Us on the website to give us your name and the email address used to buy the report.  We will respond within 2 business days.

We are trained and skilled at seeing colors in photos.  In fact, it is often easier to see undertones in a photo than in person.  We often take photos during our in-person consulting sessions so that we can refer back to them later.

The key to using photos is that they need to be taken with natural light, in the middle of the day, without flash or artificial lighting.

We serve Boulder County and the Denver Metro Area.

Our consultations are based on time.

We set the minimum time for one hour, but the first consultation usually takes 90 minutes so that we can discuss the look and feel you want, survey your space, and make recommendations that will make your space cohesive .

The service depends on your likes and dislikes, so we ask that you be present.

We usually schedule a minimum of 90 minutes for the first consult and sixty minutes for later consults.

You can reschedule or cancel through the Website Scheduler, or Contact Us.

If you reschedule, please reschedule within 24 hours so that we can fill the slot with another appointment.

You can see our process here How it works.
Before we travel to your site, we will call or email you for more information about your project. When we arrive on-site at the consultation, we work our magic! We tour the space, discuss your vision, listen carefully to your likes and dislikes and use our large color boards to show you what our recommendations would look like. We will take detailed notes and discuss our recommendations, and why. We send you a Custom Color report within 24 hours of our visit.

For each room or space, you get a Custom Color Report with:

• The paint color palette that we chose together.
• Paint sheen (i.e. gloss, semi-gloss, satin, flat) based on your chosen paint brand (Benjamin Moore or Sherwin Williams).
• Easy to use color charts for each room  for your painter, and a summary paint palette for the total project.
• Inspiration images with links from Pinterest to help you visualize results.
• Reasons for our choices
• Other resources such as how to test paint colors, design tips, and our favorite DIY how-to websites.

Since we create the colors together, you will know the colors and plan before we leave your site.  Our final report will be emailed within one business day after we meet.